Operations Manager – Ref: #SSS160908

  • Full Time
  • Limpopo

VACANCY FOR Operations Manager

Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel
Must have Grade 12 and be computer literate
Formal hospitality degree/diploma preferable
Should be experienced within all different areas of a Hotel
Polite, friendly person with a strong personality that can think on their feet
Well spoken and well presented individual
Strong leader who have been in charge of employees before
Previous experience on Opera and Micros would be an advantage
Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved
Assist with queries and guests complaints – management on duty
Effective management of all staff, leading, training and motivating the team
Create and maintain relationship with guests
Responsible for the management of the entire establishment in the absence of the GM
Effective leadership, manage and oversee all departments within the hotel
Plan and manage the day to day operations effectively
Drive the broader goals of the hotel in relation to all outlets mentioned above
To ensure consistent acquisition and maintenance of guests
The managing of Human Resources paperwork for the entire hotel. Adherence to all company practices
Ensure the required policies, procedures and administrative systems and controls are in place
Day to day guest interaction to receive feedback and actively implement necessary action
Overseeing and assisting in departmental stock takes
Drive the hotel’s quality plan and implement all required standards
To stand in and perform the duties of an Acting General Manager in the absence of the General Manager
Live out – Negotiable depending on experience

To apply for this job please visit www.suthagroup.co.za.